Shipping and returns
At Garibaldi we strive every day to offer all our customers a satisfactory shopping experience. For this reason we have several shipping methods to choose the one that best suits your needs and we also faithfully follow a policy of changes and returns, so that we can help you in the event that an error occurs in a shipment or that a product is defective.
Place of delivery
Collection at the GARIBALDI warehouse
If you prefer, you can come pick up your order at our store at Carrer del Ciclisme, 23, Nave 5 - 08191 Rubí - Barcelona - Spain.
You can collect your order directly after placing it, during our pickup hours. We will not send a separate notification telling you when to collect it.
Delivery to your home or place of work
GARIBALDI undertakes to deliver the product in perfect condition to the address indicated by the user.
To optimize the delivery process, the address indicated by the User must be an address where delivery can be made within normal business hours.
Notice about failed deliveries
The courier will attempt to deliver the order twice. If the customer is not available at the delivery address on both occasions, the package will be returned to the sender. In such cases, the customer will be responsible for the return shipping costs and any new delivery charges.
Delivery term
Orders will be processed Monday through Friday.
Orders received on Saturday, Sunday or holidays will be processed the next first business day.
*Orders received during the holiday break (second and third week of August), will be processed during the fourth week of August.
GARIBALDI does not deliver Products on Saturdays, Sundays, national, regional and local holidays.
GARIBALDI will inform the User, by sending an email to their email address, of the date of departure from the GARIBALDI warehouses of the corresponding order and the contact details of the transport company that will make the delivery.
For shipments within the European Union, he estimated delivery time is two to three working days from the date of confirmation of payment, over maximum of five working days.
Return due to right of withdrawal
In the case of withdrawal, the return must be made within 14 calendar days from the receipt of the order.
To carry out the withdrawal, the customer must fill out and sign the document that can be downloaded from this link.
The complete document must be sent to the following email address: support@garibaldi.es.
Once you receive our response email, in which we accept the return, you must send the products to the following address:
GARIBALDI SA
Carrer del Ciclisme, 23, Nave 5
08191 Rubí - Barcelona - Spain
If the customer exercises the right of withdrawal, the shipping costs for returning the product shall be borne by the customer, except in the case described below, regardless of the product’s price or category and the total value of the order. The customer shall also be responsible for the product until it is delivered to our warehouse.
There is only one exception to the customer’s obligation to pay return shipping costs when exercising the right of withdrawal: when the customer purchases the same item in two sizes. In that case, Garibaldi will cover the return shipping costs for one of them if the customer exercises the right of withdrawal.
Important: Free shipping based on the item’s price applies exclusively to size exchanges. For returns made under the right of withdrawal, Garibaldi will only cover return shipping costs in the exception described above.
The refund of the price will be made once we have received the item in our warehouses and verified the adequacy of it and that there is no damage to either the item or its packaging.
Return for size exchange
In the case of a return for a size exchange, this must be done within 14 calendar days from the receipt of the order.
To proceed with the size exchange, the customer must send an email to support@garibaldi.es indicating the order number and the item for which the size exchange is requested, as well as the size of the item they wish to receive in exchange.
Once you receive our response email, where we accept the size exchange, you must send us the product(s) to the following address:
GARIBALDI SA
Carrer del Ciclisme, 23, Nave 5
08191 Rubí - Barcelona - Spain
To qualify for a size exchange at no shipping cost, the purchased item must have a unit price of €79.95 or more and must not be an Outlet item. This condition applies to each item individually, regardless of the total value of the order.
If the item is an Outlet item or has a unit price below €79.95, the customer shall bear both the cost of returning the original item and the cost of shipping the replacement size, even if the total value of the order exceeds this amount.
This benefit does not apply to shipments from the Balearic Islands, Canary Islands, Ceuta, Melilla, or any country outside Spain. In these cases, the customer shall always bear all shipping costs.
In all cases, the customer shall be responsible for the product until it is delivered to our warehouse.
The new product will be sent to the customer once we have received the original item in our warehouses and verified the adequacy of it and that there is no damage to either the item or its packaging.
Only one return for a size exchange will be accepted.
Return for defective products or errors in delivered items
In the case of a return due to defective products or errors in delivered items, this must be done within 14 calendar days from the receipt of the order.
Under these circumstances, the user will be entitled to a refund of the price, shipping costs, and return costs for defective products or items delivered that do not correspond to the order placed by the user, in accordance with applicable legislation.
To proceed with the return, the customer must send an email to support@garibaldi.es indicating the order number and the item for which the return is requested, along with the reason for it.
Once you receive our response email, where we accept the return, you must send us the product(s) to the following address:
GARIBALDI SA
Carrer del Ciclisme, 23, Nave 5
08191 Rubí - Barcelona - Spain
The new product will be sent to the customer once we have received the item in our warehouses and verified that the problem indicated by the customer in the initial email is valid. If we do not have the same item at the time of the return, a refund of the money for that item will be processed.